Refund Policy

Effective date: August 2026 | Last updated: August 2026

Our Commitment

CoverageWon stands behind the quality of our educational products. We want every customer to feel confident purchasing with us. That is why we offer a 30-Day Refund Guarantee — no complicated conditions, no hassle.

30-Day Refund Guarantee

If you are not satisfied with your purchase for any reason, you may request a full refund within 30 days of your purchase date. We will process it — no questions asked.

We believe in our products. We also believe that customers who feel protected are customers who trust us. The 30-day window gives you enough time to review everything, attempt to use the materials, and make a genuine assessment.

When We Issue a Full Refund

✅ Not satisfied: You reviewed the product and it did not meet your expectations — request within 30 days, no explanation needed.

✅ Technical delivery failure: You did not receive your download link within 24 hours of purchase and it is not in your spam folder.

✅ Corrupted or inaccessible file: Your downloaded file is corrupted or unusable and we cannot provide a working replacement within 48 hours.

✅ Duplicate charge: You were charged more than once for the same order in error.

✅ Unauthorized transaction: A purchase was made using your payment method without your authorization. Also report this directly to Paddle at paddle.com/support and your bank.

When We Do Not Issue Refunds

❌ Requests submitted more than 30 days after the purchase date ❌ Failure to provide a valid email address at checkout, which prevented delivery ❌ The appeal result was not what you hoped for — no product, service, or professional can guarantee appeal outcomes

How to Request a Refund

Email us at support@coveragewon.com within 30 days of your purchase date with:

  1. Your order number (found in your Paddle receipt email)
  2. The email address used for purchase
  3. Optional: a brief description of what did not meet your expectations (helps us improve)

We respond to all refund requests within 2 business days.

Approved refunds are returned to your original original payment method. Please allow 5–10 business days for the refund to appear, depending on your bank or card issuer.

Can't Open Your PDF? Free Solutions

Before requesting a refund for file access issues, try:

  • Adobe Acrobat Reader (free): adobe.com/acrobat/pdf-reader
  • Google Chrome: Drag and drop the PDF file into a Chrome browser window
  • iPhone/iPad: Files app or iBooks can open PDFs directly
  • Android: Google Drive or Adobe Acrobat (free)

If none of these work, email us and we will help you access your files.

Chargebacks and Paddle Disputes

Please contact us at support@coveragewon.com before opening a Paddle dispute or bank chargeback. With our 30-day refund guarantee, there is no need to open a dispute — simply email us and we will refund you directly.

If you initiate a chargeback or Paddle dispute without first contacting us, we reserve the right to respond with full delivery documentation through Paddle's Resolution Center. Fraudulent chargebacks will be reported to appropriate authorities.

Contact

Email: support@coveragewon.com Response time: 2 business days